Frequently Asked Questions

Yes, complimentary Wi-Fi is available throughout the hotel. Wired LAN connections are also available in guest rooms upon request.

Yes, parking is available on the hotel premises. However, spaces are limited and subject to availability. The parking fee is JPY 1,650 per car per night. For more details, please click here.

Yes, baby cots and bed guards are available upon request to ensure your little one’s comfort and safety during your stay.

No, we do not have parking for large vehicles such as microbuses or larger on the hotel premises. However, a dedicated bus parking lot is available next to AEON OTARU, which requires advance reservation. To book, please contact our front desk. Please note that availability is limited, and the parking lot may be full.

Parking Fee: JPY 3,300 per night per vehicle.

Yes.  Please clearly write your stay dates and reservation name on the courier slip. We will safely store your shipment at the hotel until your arrival.

Yes, Yu-Pack and Yamato Transport parcel shipping services are available at the front desk on the first floor. Cardboard boxes for shipping are available for purchase at JPY400 each.

Yes, our Front Office team can assist with copying and faxing services. The charges are JPY10 per black-and-white copy, JPY50 per color copy, and JPY100 per fax sheet.
 

Major credit cards are accepted.
 

Yes, a foreign currency exchange machine is available in the lobby on the first floor. Please note that its operation may occasionally be temporarily suspended.
 

Yes, we can provide cakes and bouquets to make your anniversary celebration memorable. Please note that these services are available at an additional cost. Kindly contact us in advance to make arrangements.
 

We offer complimentary amenities such as blankets, trouser presses, buckwheat pillows, LAN cables, extension cords, wine openers, bottle openers, and wheelchairs are all available upon request to make your stay more comfortable.
 

There is a taxi stand in front of the main entrance. However, taxis are not usually waiting there, so you will need to request one when needed. Since it may take some time to arrange a taxi, we recommend booking in advance whenever possible.
 

We are happy to assist by introducing you to a reliable car rental company. Please contact our Front Office team for more information and arrangements.
 

Yes, bike rentals are available within the city.

Yes! Our lobby shop, Otaru Marché, located on the first floor, offers a variety of sweets, souvenirs, and miscellaneous goods for your convenience. For more details, please click here.
 

Vending machines are available within the hotel. Our rooms include a refrigerator, and some feature a mini-bar. The hotel is also directly connected to Wing Bay Otaru, the largest shopping mall in Hokkaido, which features a variety of shops, restaurants, and a supermarket.

There is no convenience store inside the hotel. The nearest convenience store is about a 7-minute walk or a 2-minute drive from the hotel. For a wider selection, we recommend the supermarket on the 1st floor of Aeon Otaru in the adjacent Wing Bay Otaru shopping mall, which is open until 9:45 PM.

Yes, in-room massage services are available. Please contact the front desk to make a reservation.

No, the hotel does not have a swimming pool.

No, the hotel does not have a fitness centre.

The hotel does not have an on-site spa or hot spring facility. However, Ospa, a popular hot spring facility, is located within walking distance. Guests staying with us can enjoy Ospa at a special discounted rate. （*Temporarily closed）

No, we do not provide babysitting or childcare services.

All public areas within the hotel are non-smoking. For guests who wish to smoke, a designated smoking area is available next to the front entrance.

No, the hotel does not have a business centre.

Yes, we offer dry cleaning services. Please fill out the laundry form found in your wardrobe, place your laundry in the provided bag, and contact the housekeeping team. Housekeeping staff will come to your room shortly to collect your laundry.

Room service is currently unavailable. We apologize for any inconvenience.

Yes, the hotel offers several dining options. For details, please click here. Kindly check the current opening status of our restaurants before your visit. 

Additionally, Wing Bay Otaru, right next to the hotel, features many restaurants serving ramen, sushi, Western cuisine, and more. There's also a food court offering a wide variety of casual dining options.