Frequently Asked Questions

Yes! Complimentary high-speed Wi-Fi is available throughout the entire hotel, including guest rooms, the lobby, dining areas, and common spaces. When you check in, you’ll receive the network name and password to connect easily. Whether you’re working, streaming, or staying in touch with loved ones, you can enjoy seamless internet access anytime during your stay.

No, the hotel does not have a swimming pool.

Yes, we do. Our fully equipped fitness gym is located on the 2nd floor and is open 24 hours a day, so you can work out whenever it suits your schedule. Best of all, it’s complimentary for all hotel guests. Whether you prefer cardio, strength training, or stretching, you’ll find everything you need to stay active during your stay.

Due to local regulations in Kyoto City, the hotel does not have on-site parking facilities. However, you’ll find several private coin-operated parking lots just a 3 to 5-minute walk from the hotel, suitable for both short- and long-term parking. Our front desk team is happy to provide directions and recommendations to near-by spots.

Yes, we are family-friendly. We welcome guests of all ages and strive to make your stay comfortable and enjoyable. The hotel offers kid-friendly amenities such as child-sized yukatas and slippers, available upon request and subject to availability.

To help us prepare for your visit, please inform us of any requirements when making your reservation.

Our friendly Front Desk Staff is here to help you plan and book local sightseeing tours tailored to your interests. Whether you want to explore cultural landmarks, hidden gems, or popular attractions, just let us know your preferences, and we’ll gladly arrange a package or recommend the best options to make your trip memorable.

Rooms feature universal outlets. Voltage is 110V/240V, 60Hz. Adaptors are available upon request.

While we do not have a business center, basic printing can be arranged by our team. For bulk or advanced services, nearby convenience stores and 24-hour printing shops like Kinko's are available.

Yes. There are 3 coin-operated washer/dryer sets on the 2nd floor (24 hours). Dry cleaning is available at a nearby shop with same-day service (10:00 AM drop-off, 7:00 PM pickup).

Yes, we can. We can help with cakes, flowers, or champagne. Please contact us at least 3 days in advance. Charges may apply for external orders.

Rates include service charge and consumption tax, but exclude Kyoto City Accommodation Tax (¥200–¥1,000 per night per guest).

While we do not offer bicycles directly, a Clew Bike port is located nearby, making it convenient for guests to explore Kyoto on two wheels.

Yes. A currency exchange machine is available on the first floor of the hotel for guest convenience.